#Crisis

Ellie Chase — Fri, 02 Oct 2026 18:29:37 +0000

#Crisis Ellie Chase Fri, 10/02/2026 - 12:29

Joe Arney

Illustration from Dana Heimes

It seems we have reached a moment where everything feels like a crisis, as unpredictable economic, defense, environmental and technology disruptions send us staggering from one disaster to another.

But though the temperature around geopolitical events has been rising for years, scholarly research hasn’t considered the role of culture in how organizations navigate crises. That’s now changing, thanks to Krishnamurthy Sriramesh, who is publishing a collection of global cases aimed at examining the impact of sociocultural variables on crisis communication.

Sriramesh, a professor of public relations, previously applied a framework of five cultures—political, economic, media, activist and societal influences—to address how organizations conduct PR. When the pandemic hit, “I realized there was an opportunity to explore culture as a key variable in the way crises are created and resolved,” he said.

That idea has resulted in a book, Global Cases in Crisis Communication: A Socio-Cultural Approach, published earlier this year; he also co-edited a volume of crisis cases from Asia and is working on a case study book from Africa. He intends to finish the series with a book of 10 cases from Latin America.

When completed, he’ll have published nearly 55 cases from 45 countries, and while COVID was the genesis for the project, Sriramesh considered it too dated for this series.

While a couple of cases focus on the pandemic, the rest address a variety of crises in business, religion, politics—and, oftentimes, the interplay among these larger forces.

“Look at digital media and A.I.—they are having significant impacts on culture even as we speak,” Sriramesh said. “If you’re looking at a case that’s six, seven years old, and your focus is on socio-cultural variables—well, your society has changed substantially during that time. Crisis communication scholarship needs to be current and holistic.”

In his books—both on PR and crisis communication—Sriramesh contends all five cultures are interrelated. The political ideology of a country, for example, determines its economic and media environment. So, to effectively respond to crises, leaders must understand these five cultures and how they combine in the organizational environment.

In tapping his extensive global network to find authors, Sriramesh made clear he was looking for insights that would help societal and organizational leaders respond to crises more effectively.

“I tell the contributors they have to link scholarship and practice, to include takeaways that challenge professionals to look back, to reflect and to apply what they learn here to their future actions,” he said.

One example: Sriramesh co-authored a chapter with consultant Mark Dillen, a former senior official at the U.S. Department of State, analyzing support for Ukraine during the Biden and Trump administrations leading up to the 2024 presidential election.

Sriramesh said their analysis showcases how public diplomacy and rhetoric often overshadow geo-strategic realities.

“In crisis situations, you start at the top,” Sriramesh said. “Biden appeared physically and ideologically tired. Trump exploited that to effectively stifle help to Ukraine, which previously had bipartisan support.”

Joe Arney covers research and general news for the college.

It’s never been easier for an organization to find itself amid a crisis. New research is trying to equip practitioners for a complex set of challenges.

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#Deepfakes

Ellie Chase — Tue, 29 Sep 2026 19:20:14 +0000

#Deepfakes Ellie Chase Tue, 09/29/2026 - 13:20

Joe Arney

Illustration by Dana Heimes

Public outcry following the deaths of Renée Good and Alex Pretti earlier this year at the hands of immigration agents was swift. So, too, was the flood of content altered and generated by artificial intelligence that purported to show the victims as aggressors.

The idea of media manipulation in support of a government narrative is chilling—especially when two people were killed. But if there is a sliver of a silver lining to these tragedies, Sandra Ristovska sees it in how most Americans rejected deepfakes and A.I. content as they spent time with, and tried to make sense of, footage from police body cameras and bystanders’ smartphones.

“People heard the official narratives and statements, saw multiple videos from different angles and perspectives, and arrived at their own interpretations,” said Ristovska, an associate professor of media studies and an expert on visual evidence in the age of generative A.I.; she also holds an affiliate position on the faculty of the university’s law school.

Ristovska just completed a yearlong fellowship with the Center for Advanced Study in the Behavioral Sciences, at Stanford University, where she had the opportunity to “dream again, as an adult” as she developed new perspectives on her research work, which has strong legal and ethical overtones. At the same time, she was highly sought by journalists for her perspectives on how courtrooms, newsrooms and classrooms need to rethink our relationship with visual media, including A.I.

Though we need to develop better verification and detection tools around A.I., “the solution is not just a technical fix,” Ristovska said.

“There is this kind of long-standing desire to outsource human judgment to technology, which has never played out well for us,” she said. “We are better off looking at evidence and putting together the story, rather than just blindly trusting any one technology.”

“The evidentiary challenges A.I. poses are neither entirely unprecedented nor primarily technical,”

Sandra Ristovska,

In fact, another high-profile case from Minneapolis followed just this course. When Derek Chauvin was tried in connection with George Floyd’s murder, “prosecutors showed video, but at the same time, they were carefully bringing in other witnesses. They had forensic reports. They had multiple videos—from bystanders, police body cameras, dashboard cameras, surveillance cameras,” Ristovska said. “The way they crafted the case shows they very much understood that no single video speaks for itself.”

Ristovska’s work, which includes her role as director of the college’s Visual Evidence Lab and a planned book, challenges us to be critical thinkers who understand both our own fallibility and the limitations of video and photography.

“The evidentiary challenges A.I. poses are neither entirely unprecedented nor primarily technical,” she said. “In terms of our court system, we need to think about safeguards that empower judges and jurors with research-based instructions that help mitigate some of the challenges with video."

“To me, it’s just as important that we ensure rigorous visual interpretation of the evidence as it is that we worry about whether the image is real or not.”

Is the answer to A.I.-generated deepfakes better technology that makes it clear when an image was created or altered by these tools? Yes—but one expert says it’s not the full answer.

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#A.I.Anchors

Ellie Chase — Tue, 29 Sep 2026 16:13:32 +0000

#A.I.Anchors Ellie Chase Tue, 09/29/2026 - 10:13

Joe Arney

Illustration by Dana Heimes

Muhammad Ali still remembers the first time he saw what he called “a completely A.I. newsroom” in the United States.

In 2024, television reporters and production crews at Los Angeles-based Channel 1 became generated by artificial intelligence, with humans replaced by scans of people that read the news.

“They are producing, disseminating and gathering news content through A.I.,” said Ali, a PhD student in journalism. “You could see it if you looked closely at the anchors’ mouths, and some of their gestures.”

It’s the sort of thing Ali had never seen in American journalism before, but A.I. anchors have been in use throughout Asia and the Middle East, including his
native Pakistan, for years, and are quickly getting better at mimicking human speaking behaviors.

“What’s really unknown, especially in the U.S., is how audiences will react to these changes, and whether they will accept A.I. news presenters,” he said.

Even if you have been following the rise of A.I. journalists and anchors, you may not be aware that stations have required anchors to sign deals giving media companies the rights to their faces. That allows those companies to build avatar anchors that are available day and night; don’t require holidays, health insurance or sick time; and don’t have long commutes.

Ali’s advisor, Patrick Ferrucci, a professor and chair of the journalism department, said because of the economic elegy in editorial, “you can absolutely see A.I. anchors coming to journalism.”

“But understanding how to use these technologies without making yourself irrelevant is something we talk to our students about,” Ferrucci said, “and Ali’s research is really important, especially as the topic is so understudied
outside of Asia.”

Ali is somewhat more optimistic about A.I.’s potential to create new kinds of journalism jobs. But there are many ethical considerations to moves like this—and given the speed at which artificial intelligence is rolling out in news and elsewhere, research like Ali’s is critical to understanding how this technology could change our relationship with the news.

“If something goes wrong, who will be responsible?” he said. “The organization is requiring the journalist to give his face, but that face doesn’t come with his integrity and objectivity and beliefs. There is real potential for misuse.”

He’s finding examples of that already, including authoritarian regimes and terrorist groups using A.I. anchors to convincingly disseminate misinformation and propaganda. The tech industry’s growing influence on information, in general, is a concern of his.

“The influence of technology companies on the news is much more than what we ever expected, which means we have to answer for new kinds of biases or hallucinations in the data that aren’t being fact-checked,” Ali said. “And like we’ve heard about in other industries, editorial decisions are being affected by these technologies.”

Ali is committed to using his PhD to teach future generations of students to work with these technologies and become smart consumers of journalism who are aware of A.I.’s inroads into the nightly news.

“These A.I. videos are generating views on social media, they’re making money on social media—and the business managers will be paying close attention to that,” he said.

Joe Arney covers research and general news for the college.

Is it a journalist, or is it A.I.? How the advent of digital anchors is poised to change the way we get our news.

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#Jailbreak

Regan Widergren — Thu, 06 Nov 2025 23:22:43 +0000

#Jailbreak Regan Widergren Thu, 11/06/2025 - 16:22

Joe Arney

Illustration by Dana Heimes

A decade ago, when Ian J. Alexander first became interested in studying the U.S. carceral system, imprisonment was a less visible, but by no means unimportant, field of research.

Since then, we’ve had “lock her up,” Alligator Alcatraz and National Guard deployments in American cities.

“Like many people who study systems of structural oppression, I wish my research was less relevant,” Alexander said. “But beyond just the massive expansion of ICE, there’s a larger question around what social and political function prisons serve—and what the state is saying about itself through its carceral system.”

Alexander is interested in studying the histories of media technologies to make sense of political dynamics in the present. Right now, that means looking at the moments these tools including radio, television, phones, smartphones and tablets, and video visitation—were introduced into U.S. prisons and jails.

“Media have never been introduced into prisons by accident,” Alexander said. “Instead, it is a very intentional, central aspect of carceral management and operation.”

Alexander, an assistant professor of media studies, joined CMDI in the fall from Carnegie Mellon University, where he was a visiting assistant professor. His research into media in prisons started while he was pursuing his PhD at New York University, and grew out of some of the advocacy work he was doing, such as tutoring people who were imprisoned and trying to stop the expansion of prisons in the city.

Media technologies, he said, “are different degrees of a kind of weaponry to isolate people. I look at these technologies as tools of struggle, oppression, isolation and manipulation—but also as tools of connection. For instance, the way people inside are using them to make radio shows or podcasts, produce literature, or build solidarity and community and raise political consciousness.”

Media have never been introduced into prisons by accident. Instead, it is a very intentional, central aspect of carceral management and operation.”

Ian J. Alexander, assistant professor, media studies

His research has included phone and video calls with imprisoned people, as well as digging into the archives of when these technologies were first introduced—and the circumstances surrounding them. For instance, you might expect a prison would use radio to allow guards to alert the community of an escape—and you’d be correct—but it also led to the formation of prison bands, including some that were escorted to radio stations to perform over the air.

In most cases, the technology has been dual edged. Video visitation, as one example, makes it easier for those who are imprisoned to see family members. But it also makes it easier for wardens to limit in-person connections to family and friends on the outside.

Ultimately, Alexander’s work into those media technologies aims to understand the social and political functions prisons serve, which is important at a time when government spending on incarceration has dramatically increased. He said limiting social connections, restricting reading and managing when people speak—all bedrocks of the U.S. penal system—each are kinds of media practices.

“They are managing channels of communication and meaning-building at the level of trying to manipulate a person’s sense of self, sense of belonging and community, and ultimately sense of guilt and shame and correction,” he said.

Joe Arney covers research and general news for the college.

The histories of how media technologies have been introduced in U.S. prisons offer clues as to the government’s dramatic rise in spending on the carceral system.

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#American*

Regan Widergren — Thu, 06 Nov 2025 00:36:49 +0000

#American* Regan Widergren Wed, 11/05/2025 - 17:36

Hannah Stewart

As the daughter of immigrants, Angie Chuang saw how you could have it all and still not belong. Her father—a civil engineer—never felt truly included in this country, a struggle Chuang frequently reflected on, even as her own career has taken off.

“My father was an American success story—a civil engineer at Lawrence Livermore National Lab,” said Chuang, an associate professor of journalism. “But seeing his struggles as I grew up made me profoundly aware of what it meant to be American with an asterisk.”

Her personal and professional experience—including covering race and ethnic issues at The Oregonian and developing curricula around related topics at both American University and CMDI—has given her a unique perspective when it comes to the news media’s struggles in reporting on race. It’s a topic she explores thoroughly in a new book, American Otherness in Journalism: News Media Representations of Identity and Belonging.

The book would have been published years ago, but as she was completing her first draft in 2016, Donald Trump was riding a wave of white nationalism to the White House, requiring
important revisions.

“I didn’t feel it would be principled, as a researcher, to not consider the radical shift in thinking he represented,” she said.

There hasn't been equal access granted to who gets to say their unfiltered version of events to the press.”

Angie Chuang, associate professor, journalism

In its new iteration, half the book investigates how news media has historically represented people, while the second half looks at how the president has dominated that narrative, in many ways narrowing the definition of “American.”

It’s not a new problem—Chuang covers examples like the infamous “American beats out Kwan” headline from the 1990s and coverage of Virginia Tech shooter Seung-Hui Cho—but Trump’s rhetoric intrigued her
as a researcher, because while he was clearly talking about race, he rarely used traditional code words.

For example, early reports after the Charlottesville Unite the Right rally used phrases like “alt-right,” “pro-white” and, sparingly, “white nationalism” because those were the terms those individuals used to describe themselves. When pressed, Trump referred to them as “very fine people.”

“Journalism’s fundamental flaw is that ‘objective journalism’ has taught people to get their sources’ perspectives and reproduce them in an unbiased, unfiltered way so the reader can decide,” Chuang said. “What we’ve learned is that there hasn’t been equal access granted to who gets to say their unfiltered version of events to the press.”

But she has hope. Thanks in part to public pushback challenging the “objective” earlier reporting, The Associated Press has directed journalists to use more definitive terms like “white supremacist” and even “racist.”

And as younger, diverse reporters emerge in the media landscape, bringing journalism to new places—like TikTok and Substack—Chuang sees the opportunity to make journalism better and more accessible by reflecting the stories and concerns of diverse communities.

“I don’t think we have to be precious about the word ‘journalism.’ And journalism does check itself; it’s not a monolith,” she said. “I’m interested in journalism having these debates and trying to do better, even in the face of attacks from the federal government. Journalism scholars and industry leaders need to continually push and advocate for free speech and responsible reporting.”

Hannah Stewart graduated from CMDI in 2019 with a degree in communication. She covers student news for the college.

A new book from a journalism expert examines the news media’s role in identity and belonging in a volatile moment of American history.

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#KnowYourMeme

Regan Widergren — Thu, 06 Nov 2025 00:17:50 +0000

#KnowYourMeme Regan Widergren Wed, 11/05/2025 - 17:17

Joe Arney

Illustration by Dana Heimes

Footage of “your” FBI agent bringing gifts when everyone forgets your birthday. A bride getting married on Friday because Saturdays are for the boys. The guy who spots a king, but is looking in a mirror.

You probably recognize those memes, but for Olga White, these media are less a laughing matter than an important window into how we communicate. She’s become an expert at creating “family trees” of memes, thinking critically about their origins to understand what they say about the cultures and creators who build them.

“On their own, we don’t remember these micro-content interactions—if you see a meme about kings, or the boys, and don’t see the topic for a few minutes, you don’t retain what you saw earlier,” said White, a PhD student in CMDI’s media studies department who researches surveillance and online identity. “Our social media feeds are so jumbled together that the narrative gets broken up, and it becomes difficult to see the underlying patterns.

“There needs to be a voice encouraging us to look at these as a group, and say, ‘Isn’t it
weird how all these memes are about someone watching what you’re doing?’”

A late-night doomscrolling session kicked off White’s scholarly interest in the topic. As she went through her Instagram feed, she saw an image of a text message setting up a hookup, helped along by an FBI agent.

“I just felt there was something there. And then I started coming across more memes related to the FBI agent,” she said. “So I essentially curated this family of memes around surveillance, and how this character is helping to hyper-normalize that.”

To illustrate the connections linking these media, White curated a gallery of memes in ATLAS earlier this year that highlight patterns related to surveillance. For the exhibit, she printed the images and put them in ostentatious frames, highlighting the ugly meme aesthetic while emphasizing that the media were being shown out of their element—“one way memes
have left the digital sphere,” as she put it.

There needs to be a voice encouraging us to look at these as a group, and say, ‘Isn’t it weird how all these memes are about someone watching what you’re doing?’”

Olga White, PhD student

Another example of this is when the language of memes creeps into our speech, something White sees in Generation Alpha’s adoption of “Ohio,” “sigma” and other terms into everyday speech.

“Now, to understand what a person is saying, we have to understand what a particular meme meant,” she said. “And that’s hard, because memes are rooted in the context of the culture that created them. It becomes a ‘you had to be there’ moment.”

She brought her classes to the exhibit, asking them to deliberately spend time with each meme, as they might in a museum, to understand the patterns on display.

“The most gratifying comment I got was from a student who said, ‘I want to tell my mom she was right—that when I spent a lot of time diving into gamer culture, I didn’t realize what I was taking out of it,’” White said. “Hearing students say things like that convinced me there was value to this work.

“And I hope he called his mom afterward.”

Joe Arney covers research and general news for the college.

Memes on their own are good entertainment. Studying them as a collection, and seeing some of the themes they share, is no laughing matter, a PhD student says.

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#ThinkDifferent

Anonymous — Thu, 05 Sep 2024 18:55:40 +0000

#ThinkDifferent Anonymous (not verified) Thu, 09/05/2024 - 12:55

Joe Arney

Apple has never been afraid to “think different,” as its long-standing ad campaign has urged users. But different isn’t always better, as the tech giant found out when it infuriated the creative community with an advertisement for its latest iPad Pro model in late spring.

“In the current climate”—one in which artists face an uncertain future alongside generative artificial intelligence—“this was a bad idea, and super tone deaf,” said Steven Frost, an assistant professor of media studies at CMCI. And just weeks after the ad came out, Apple formally announced the integration of ChatGPT into iOS, compounding the misstep of an ordinarily savvy company.

“Everything exists in a context, and in the context of a place where A.I. is literally replacing creatives, this was not the moment for this ad,” Frost said.

The “Crush!” ad is 68 seconds of watching symbols of humanity’s creative achievements—sculpture, paint, music, film, video games, novels, photography—destroyed in an industrial compactor, which then opens to reveal the does-it-all iPad.

As a creator—Frost works both in digital media and as a textile artist—they understand the backlash the ad inspired, especially since Apple spent so many resources cultivating those creators as customers. But while they acknowledge the ad’s poor timing, Frost said it puts into stark relief the new reality artists must accept—either change the way they work, or risk obsolescence.

“There are definitely reasons to be suspicious of generative A.I.,” Frost said. “In order to stay relevant, we all need to evolve. Otherwise, what happens to artists when we can just ask a machine to make a postcard, a poster? Those people are going to have to learn new skills and learn how to be part of a collaborative process with those machines.”

Frost would know: They were doing art with algorithms a decade ago, manually feeding works by Gertrude Stein, RuPaul, Ta-Nehisi Coates and others into chatbots that mimicked the way those celebrities talked. So while they’re not afraid to tinker with these technologies, they do think companies that build in the A.I. space should disclose how those models were raised and their expected effect on creators.

It is, they said, the difference between imagining a future with collaborative technology, like The Jetsons, or a dystopian Black Mirror. And the companies creating these technologies need to be more collaborative, as well—not only in how we use these tools, but how and where we train them.

That lack of collaborative sentiment is what makes the Apple ad so chilling—even as it tries to evoke another commercial that seized the public imagination 40 years ago.

“The ‘1984’ ad was a breakthrough in that it reimagined what computers could be used for, and a literal breakthrough in that there’s violence and destruction at the center of it,” Frost said. “This ad is clearly referencing ‘1984.’ In a sense, they’re showing how far they’ve come and that they do all these things right, but the tone couldn’t be further from the young, upstart artist protagonist in the original ad."

Joe Arney covers research and general news for the college.

A creator and scholar says a much-hated Apple ad is standing in for a larger conversation about how tech companies build and deploy A.I.

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#Chatterbots

Anonymous — Thu, 05 Sep 2024 18:40:51 +0000

#Chatterbots Anonymous (not verified) Thu, 09/05/2024 - 12:40

Joe Arney

As an expert in generative artificial intelligence and ethics, when Casey Fiesler interacts with brands or commenters online, she’s very attuned to whether the person on the other end might actually be a chatbot.

More and more, regular internet users are having the same doubts. That’s because companies are increasingly turning to chatbots to solve problems, manage customer engagement—or because everyone else is doing it.

“I’ve heard from multiple people on social media who say the big conversations they have at work are about how to do A.I., because everyone feels like they have to integrate this new technology as quickly as possible—even if it doesn’t make sense,” said Fiesler, associate professor of information science at CMCI.

Chatbots have their use, Fiesler said. They can spark brainstorming sessions for a writer struggling with a draft, or create non-player characters in tabletop role-playing games. The problem, she said, “is the idea that chatbots and generative A.I. need to be doing everything, everywhere. Which is absurd.”

Don’t think so? Consider that chatbots have encouraged small-business owners to break the law (City of New York), advised using glue to help cheese stick to pizza (Google) and impersonated parents to offer reassurance about local schools (Meta).

“In the Meta case, to give them some credit, the account that responded to the parent was clearly labeled as being A.I.,” Fiesler said. “But at the same time, the idea that it might impersonate a parent should have been anticipated, because large language models are not information retrieval systems—they’re ‘what word comes next?’ systems. So, it’s inevitable you’re going to have some wrong responses.”

Social media interactions that should be between people are one case where Fiesler said chatbots should be off-limits; another is dispensing legal, medical or business advice. That’s not even considering the complex social and ethical concerns about A.I.—misinformation, labor rights, intellectual property, energy consumption—that are getting short shrift by an industry waxing poetic about the golden age this technology promises to usher in.

But moving slowly and asking thoughtful questions is not a strength of Silicon Valley, and companies fearful of being left behind are missing Fiesler’s bigger point about ethical debt.

“There’s this attitude of do this now, and deal with the consequences after we see what goes wrong,” she said. “But very often, the harm is already done.

“It blows my mind that these huge tech companies, with all their resources, could be surprised that all these things keep happening. Whereas when I describe some of these A.I. use cases to undergrads in my ethics class, they come up with all the things that could go wrong.”

Joe Arney covers research and general news for the college.

Chatbots are showing up everywhere, and bringing all the shortcomings of generative A.I. to places an expert says it doesn’t belong.

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#GreenAds

Anonymous — Wed, 08 May 2024 22:54:20 +0000

#GreenAds Anonymous (not verified) Wed, 05/08/2024 - 16:54

Joe Arney

Photos by Kimberly Coffin (CritMedia, StratComm’18)

Her experience in advertising and public relations means Saima Kazmi knows the power of a good story to change minds and hearts.

Now, as she completes her doctoral studies at the ��ñ��, she’s trying to understand a story with the potential to shape the future of the planet.

Kazmi (PhDStratComm’24) studies green advertising campaigns that prompt people to make choices that support sustainability and environmental well-being—effectively using the advertising playbook, which is so good at urging people to buy things, to encourage less consumption.

Specifically, her research examines why consumers tend to reject such prompts.

“People see an environmental message, and they immediately shut down,” she said. “There is always pushback when you’re asking people to change their behavior, but I really want to understand what it is about sustainability that causes those cognitive barriers to raise.”

She’s studying different messaging strategies that can overcome that resistance to change—work that will continue now that she’s accepted a role as an assistant professor at the University of Oregon for the fall.

“I’m so grateful, happy and honored to work at a place where they have so many sustainability initiatives,” Kazmi said. “They have a whole communication department working on climate science, which is exactly the type of people I want to work with to move my research forward.”

You have three minutes

Academic research sometimes gets a reputation for being too theoretical or esoteric to effect meaningful change. Kazmi said she knows that isn’t an option for her work, which is part of why she competed in ��ñ��’s Three-Minute Thesis—a competition in which graduate students are challenged to describe their research to a general audience in no more than three minutes. She was one of two students from the College of Media, Communication and Information to advance to the final round of the competition, which concluded in February.

“I thought it would be a lot like my job search, where you’re giving research presentations—but I had all this jargon and messaging that was tailored for faculty and search committees,” she said. “You have to think—if my grandmother was in the audience, how would I be able to get her to understand this?”

A voracious reader and seasoned advertising expert—as a consultant, she did work for brands like Unilever and Nestle—Kazmi found a way to make her pitch a relatable story, which helped her search for jobs and defend her dissertation.

“I was talking about this whole phenomenon of water being drained from the Colorado River for agriculture, and I shaped it almost like a dystopian novel, where we knew what was happening but people ignored all the messages,” she said. “Learning how to get my point across to a general audience was so valuable to me.

“Only 1 to 2% of people get to be researchers and create knowledge. And if that knowledge is not accessible, we’re missing out on an opportunity to have an impact.”

Saima Kazmi (PhDStratComm’24)

Far-ranging research implications

Harsha Gangadharbatla, professor of advertising, public relations and media design and associate dean of faculty development at CMCI, said Kazmi will have no trouble creating impact at a place like Oregon. And he ought to know, having taught there for five years before coming to ��ñ��, where he eventually became one of the college’s founding chairs.

Gangadharbatla described Kazmi, whom he advised, as especially hardworking and dedicated, in addition to doing interesting research that has such wide-ranging implications for different industries.

“When she takes something up, she sees it to the very end, which is admirable in and of itself,” he said. “But she’ll also do well on the tenure track because she’ll have a sustained, focused body of work with very real implications—not only to different areas, like advertising, public policy and sustainability in general, but for us all.”

Kazmi called Gangadharbatla a powerful influence on her career—particularly his love of teaching—and said faculty and peers helped smooth an academic journey that included the challenges of virtual work amid the pandemic and raising three small children while her husband worked overseas. Gangadharbatla said it was “amazing, how she cared for her family by herself while taking courses, writing a dissertation and teaching,” and joked that “my partner and I have two children, and between the two of us we’re struggling to survive.”

For Kazmi, success was about her willingness to work hard and the community of which she was a part.

“So many people in CMCI guided me on publications and helped prepare me for the job market,” she said. “And my classmates, too—they’re going through the same struggles that I did, and they’ve become friends as we all go on to such different next steps in our careers.”

Joe Arney covers research and general news for the college.

Advertisers are very good at getting us to buy things. A PhD graduate wants to use the same playbook to encourage more sustainability and less consumption.

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Making the digital less discriminatory

Anonymous — Mon, 06 May 2024 21:59:25 +0000

Making the digital less discriminatory Anonymous (not verified) Mon, 05/06/2024 - 15:59

Joe Arney

Three words you do not want to tell Shamika Klassen: No, you can’t.

Klassen (PhDInfoSci’24) vividly recalls attending a seventh-grade math and engineering camp where she got to hear from a scientist who described what a PhD was. To Klassen, who’d fallen in love with technology, it sounded like a dream opportunity.

“But then he ended his little speech with how it’s really hard to get a PhD, especially if you’re a minority—so you shouldn’t try,” Klassen, who is Black, said. “So, I raised my hand during the Q&A. I said, ‘My name is Shamika. I just wanted you to know, I’m getting my PhD.’”

More than two decades later, Klassen’s mic-drop moment arrived in May, when the first-generation student graduated with a PhD from CMCI. In doing so, she became the university’s first Black student to earn a doctoral degree in information science—a discipline she discovered almost by accident, but one that prepared her to join Google’s Bay Area offices as a user experience researcher.

“As I got older, that excitement I had about technology turned into curiosity about how it was falling short of these aspirations and dreams and imaginations that we had for it,” the soft-spoken scholar said. “I wanted to be part of the bridge between where technology is and where it could be.”

Klassen studies where technology misses its professed ideals, and the kinds of people it leaves behind. Specifically, she invites Black women, femmes and nonbinary people to imagine a better, more equal future—part of a concept she calls technowomanism, which she said is “me asking how we can use ethical frameworks that are rooted in the Black feminism traditions when we’re talking about technology.”

For instance, an early project compared Black Twitter to the Jim Crow-era Green-Book; both offered Black users a sense of community in unfriendly places. As she interviewed participants about what a real Black Twitter—a social network designed by, and intended for, Black users—could look like, she started asking larger questions about the research ethics of public data.

“It was a great opportunity to talk about the history of research in Black communities,” Klassen said. “Instead of just parachuting in, extracting data and leaving, could we build relationships with these communities, and be more honest and sincere about our intentions?”

That kind of ethical perspective is why her doctoral advisor is so eager to see what Klassen accomplishes at Google.

“As an ethicist who spends a lot of time critiquing big tech, one of the things that makes me feel better about everything is when people like Shamika go to work in big tech,” said Casey Fiesler, associate professor of information science. “Because having people who care so deeply, and who have different kinds of perspectives and lived experiences, is how change starts to happen.

“I think Google is exceptionally lucky to have her, and the rest of us are exceptionally lucky to have her at Google.”

Klassen knows a thing or two about luck: She considers herself fortunate to have been raised by a single mother, Mary Shelton, who worked tirelessly to support her four children, of whom Klassen is the eldest.

“She has been the most incredible figure in my life,” Klassen said, sharing a story from her Stanford days of being invited to give a talk at a math camp in Texas, but without enough time to visit her San Antonio home.

“My mom got off work at the post office and drove straight to San Marcos from San Antonio—in her uniform—so she could see my talk,” Klassen said. “We didn’t have a lot of money. But we did have that incredible support from someone who made all kinds of sacrifices that helped me get where I am today.

“I hope she’s proud of me. But I also hope my mom and the rest of my family can see my story and be inspired to do something that they want to do.”

At Google, she’s trying to inspire others to rethink technology. The job is, she said, “the opportunity of a lifetime” and follows an internship where she studied assistive technologies that use artificial intelligence to better understand how to help people with disabilities.

“I want to be able to center marginalized voices in the design and development of technology,” Klassen said. “And I know that being a voice in the room advocating for these things is a big responsibility.”

Joe Arney covers research and general news for the college.

A PhD graduate’s ethical takes on tech have landed her at Google, where she hopes to shape conversations about shaping the digital world for users.

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